How can we help you?

How do I book a flight? +

Choose your cities and dates, compare flights, then enter the travellers and pay. The e-ticket arrives by e-mail as soon as it is confirmed.

I did not receive my confirmation e-mail. +

Check your spam folder. You can also find your booking in “My bookings” or call us with your reference: we will send it again.

The name on the ticket is misspelt, what should I do? +

Contact us immediately with the reference. Correction depends on the airline: often free for one letter, sometimes charged or impossible for a full name change.

Which payment methods do you accept? +

CIB and EDAHABIA cards online (secure SATIM page), Visa / Mastercard when offered, bank transfer, CCP or payment at the agency depending on the booking.

My CIB / EDAHABIA payment went through but the booking is not confirmed. +

The bank’s confirmation can take a few minutes. Do not pay a second time: reopen your booking a little later or call us with your reference.

Can the price change? +

The price is guaranteed when you pay. Before that, it depends on availability with the airline or hotel; any change is shown to you before you pay.

Can I cancel my flight ticket? +

It depends on the fare you chose, shown before payment (refundable, changeable or non-refundable). Ask before departure: we forward it to the airline and tell you the amount refunded.

How do I cancel my hotel booking? +

If the room has free cancellation, open your booking (link and access code received by e-mail) and click “Cancel booking” before the deadline: the amount refunded is shown before you confirm.

How long does a refund take? +

With the same payment method: a few days for a card, longer for a transfer. For CIB / EDAHABIA payments, online payment fees are not refunded.

Which documents do I need for an e-visa? +

At least the photo page of your passport and an ID photo; some countries also ask for a flight or hotel booking. The list is shown on the visa page.

What happens if my visa is refused? +

The decision belongs to the country. Fees already paid are not refundable, but we tell you the reason and the options for a new application.

Do I need an account to book? +

No. An account lets you find your bookings and pre-fills your details next time.